Gorgias

Ecommerce helpdesk and AI agent built around support conversations

Visit official website →
PricingTicket-based helpdesk + outcome-based AI
Starting price$10/month Starter
Free planTrial
Best forEcommerce support teams, especially Shopify brands, that want helpdesk and AI resolution in one platform
Gorgias logo

About Gorgias

Gorgias is an ecommerce-focused customer support platform combining helpdesk, messaging and an AI Agent that can resolve common customer conversations. Pricing is based largely on ticket volume rather than agent seats, which makes it a distinctive option for Shopify-heavy teams that want support automation tied closely to commerce workflows.

Before subscribingConfirm current prices and plan limits on the provider’s website.
KEEP EXPLORING

Explore Gorgias

Continue your research with pricing, alternatives, comparisons and relevant ScoutChoice guides.

PRICING

Gorgias Pricing Guide

See plans, free-version information and current cost data.

View pricing → ALTERNATIVES

Gorgias Alternatives

Find similar tools ranked by product and workflow fit.

Find alternatives → COMPARE

Gorgias vs Ada

Compare pricing, strengths, limitations and workflow fit.

Compare tools →

Pros

  • Strong ecommerce and Shopify focus
  • Ticket-based rather than per-agent helpdesk pricing
  • AI Agent is paid only on resolved conversations

Cons

  • Costs rise with ticket volume and AI outcomes
  • Less attractive for non-commerce support organizations