Tidio

Customer support platform combining live chat, ticketing and the Lyro AI agent

PricingFreemium conversation-based subscription
Starting price$0 Free; Starter from about $24/month annual
Free planYes
Best forSmall and midsize support teams combining live chat with AI customer-service automation
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About Tidio

Tidio is a customer-service platform that combines live chat, ticketing, messaging integrations and its Lyro AI Agent. It is designed for small and midsize support teams that want to automate common conversations while keeping human handoff in the same system.

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Pros

  • Free support tier
  • Lyro automates common support conversations
  • Broad messaging integrations

Cons

  • Pricing scales with conversation volume
  • AI and human conversation allowances need monitoring